Raptuner Cancellation and Refund Policy

At Raptuner, we offer a transparent cancellation and refund policy, ensuring high-quality service and support for our customers.

At Raptuner, we are committed to ensuring our customers have a seamless experience when using our music distribution services. We understand that situations may arise where a cancellation or refund is necessary. Below are the details of our cancellation and refund policy:

Cancellations

• Cancellations will be accepted only if the request is made within 2-3 days of placing the order.
• Once the order has been processed or communicated to the distribution platforms, cancellations will not be entertained.

Refunds

• Refunds will only be issued under specific circumstances, such as a technical error on our part or if the music distribution service fails to deliver as promised.
• Refund requests must be made within 7 days of the order being processed. After this period, no refund requests will be accepted.

Non-Cancellable/Non-Refundable Services

• Certain services, such as those involving digital downloads, perishable products, or pre-ordered services, are non-cancellable and non-refundable.
• Once music distribution has commenced and your tracks are live on the platforms, refunds or cancellations will no longer be possible.

Damaged or Defective Services

• If you believe there is an issue with the distribution service, such as incorrect metadata or missing files, please contact our Customer Service team within 48 hours of noticing the issue.
• We will review your request and, if verified, will provide a refund or replacement service at our discretion.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our Customer Service team via email at support@raptuner.com Please include your order details and reason for the request.

Processing Time

All cancellation and refund requests will be reviewed within 7 business days. If your request is approved, you will be notified via email, and the refund will be processed to your original payment method.

Changes to This Cancellation and Refund Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Cancellation and Refund Policy, please contact us at:

Email: support@raptuner.com

Address: Ward No 10, 30ML, Raisinghnagar, Ganganagar, Rajasthan, India, Pin Code - 335039

Thank you for trusting Raptuner for your music distribution needs.